RICHARDS & CLARKE, INC.
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E-MAIL US DIRECT: |
In a letter to owners dated February of 2005, Ford Motor Company advised: Ford Motor Company is providing a no-charge Customer Satisfaction Program (Program Number 04B24) to owners of certain 2004 Model Year F-250/350/450/550 Super Duty, Econoline, and Excursion vehicles equipped with a 5R110 TorqShift Transmission. What is the Issue? The TorqShift transmission in your vehicle may have a low/reverse gear set pinion shaft(s) that may become loose, causing metallic particle contamination. If this condition occurs, it may lead to harsh/slipping shifts and/or harsh/delayed forward/reverse engagements. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company and your dealer will inspect and repair the TorqShift transmission in your vehicle free of charge under the terms of the program. We strongly recommend you return for this service as soon as possible. The Customer Satisfaction Program will be in effect until September 30, 2005, regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? Due to the nature of the repair and service scheduling requirements, your dealer will need your vehicle for more than one full day. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. What are we (Ford) asking you to do? Please call your dealer without delay and request a service date for Customer Satisfaction Program Number 04B24. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. This VIN is printed near your name at the beginning of this letter.
Have you previously paid for this repair? If you paid to have this service performed before the date of this letter, you may be eligible for a refund. To initiate a refund request, please give your paid original receipt to your dealer. To avoid delays, do not send receipts to Ford Motor Company. Owners who have previously paid for this repair are still eligible to have the service described in this letter performed. Have you changed your address or sold the vehicle? If you have, please fill out the enclosed prepaid postcard and mail it to us so we can update our records. If you have sold the vehicle, the information you provide on the postcard will be used to notify the new owner about this program. Can we assist you further? If you have difficulty getting your vehicle repaired promptly and without charge, please contact your dealership's Service Manager for assistance.
Thank you for your attention to this important matter. Sincerely, /s/ Frank M. Ligon Director Service Engineering Operations |
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